Self storage pricing software: frequently asked questions

Yes — 15 days, no credit card upfront. If you do nothing, the trial simply ends and nothing is charged.

The full Scale plan for 15 days — up to 15 facilities and 25 users, every feature unlocked, no credit card. Add all your stores, invite your whole team, and build up real data. When the trial ends, pick the plan that fits; your data stays put.

You stay logged in, but the dashboard blurs behind a "trial expired" message. Pick a plan from the billing page to continue — your data is kept, nothing is deleted the day the trial expires.

Starter, Growth, and Scale run $49/$99/$199 per month in USD ($490/$990/$1,990 yearly — two months free). You are billed in your local currency at signup: USD, CAD, EUR, GBP, or AUD, each with local pricing. No implementation fees.

USD, CAD, EUR, GBP, or AUD — each with local pricing (for example, Starter is $49/mo in USD and €45/mo in EUR). At signup we suggest a currency based on your country, and you can choose any of the five. Your choice is locked in after signup: the dashboard, reports, and invoices all use your billing currency. You can see yours anytime under Dashboard → Settings.

No. The price on the plan is the price you pay — no implementation fees, no onboarding charges, no analyst retainers. Traditional revenue-management services often charge to get you set up; StorIQ is self-serve by design.

Same day. Connect your management software, push through the API, or upload a CSV — most operators see their first recommendations within hours of signing up, not weeks.

Extra facilities and extra users are billed as a separate subscription alongside your plan, priced in your billing currency (for example, in USD: $20/mo ($200/yr) per facility and $9/mo ($90/yr) per user). Slots activate as soon as payment completes.

Yes — there is no long-term contract and no commitment. Every plan is month to month, and you can cancel anytime from your billing page with no penalty and no cancellation fee. If you cancel before the end of your paid month, your account stays active until the end of that paid period. Your data stays available and exportable throughout.

Cards are processed securely by Stripe from your billing page — card details never touch our servers. After each charge, Stripe emails you a payment receipt automatically from receipts@storiq.io. Your billing page shows your plan, subscription status, extra facility/user slots, and billing cycle — it does not list past invoices.

Stripe retries the card automatically and we email you. Your access continues during the retry window; if it ultimately fails the subscription pauses until billing is updated — your data is never deleted over a failed payment.

Anytime from the billing page. Upgrades apply immediately with proration; downgrades take effect at the next billing date.

Yearly saves two months: Starter is $490/yr instead of $588, Growth $990/yr instead of $1,188, Scale $1,990/yr instead of $2,388 (USD; local pricing applies in your billing currency). Pick yearly at signup or switch from the billing page.

Subscriptions auto-renew each month or year. Stripe charges your card on file and emails a receipt from receipts@storiq.io. Cancel before the renewal date from the billing page if you do not want to continue.

Fees paid are non-refundable under our Terms, including when you cancel mid-period. That is why the 15-day trial needs no card: try everything free before you pay anything.

Hit "Start free trial" — name, email, company, and a password (10+ characters). You will be in the dashboard in under a minute, trial running, no card asked.

Dashboard → Facilities → Add facility (name, address, website). Team members are invited from the Team page. Plan caps apply — Starter: 1 facility / 3 users; Growth: 5 / 10; Scale: 15 / 25 — with overages available.

Use the "Forgot password" link on the login page. You will get a single-use reset link by email that expires in one hour.

Account email and company details can be updated under Dashboard → Settings. The account owner manages billing and team access.

Contact us and we will delete your account and all associated data. You can export everything first from the dashboard.

Yes — message us from the contact page and we will walk through your first data import, whether it is a CRM pull, an API push, or a CSV.

The trial already gives you the full Scale plan, so there is nothing to upgrade to mid-trial. When the trial ends, pick whichever plan fits from the billing page; your data and settings carry over.

When the subscription ends, team members lose dashboard access along with the account. Your data is retained and exportable, and everyone regains access if you resubscribe.

Your data is kept. If the new plan allows fewer facilities or seats, you choose which facilities stay active; the rest become read-only until you upgrade again or add overage slots.

StorIQ is revenue management for self-storage operators. It continuously recommends the right rate for every unit size, based on your occupancy, your competitors, and fourteen published pricing rules.

Self-storage operators — from single-facility owners to regional portfolios — who want data-backed pricing instead of gut feel or set-and-forget rates.

No. StorIQ sits on top of it — pulling or receiving the data your CRM already holds, and returning recommendations you approve. Nothing is ripped out. The Push rates page prepares your approved rates as a one-tap copy sheet for your CRM — StorIQ never changes rates inside your systems by itself.

A research-backed pricing engine evaluates every unit size — your occupancy and move-in pace, your position against competitors, promo discipline, and tier structure. Every recommendation shows its reasoning and the data behind it — never a black box.

Automatic. Add a facility with its address and StorIQ tracks nearby competitors’ rates from each competitor’s official website, refreshed on a schedule and folded into your recommendations. Your dashboard shows every tracked competitor, its sources, and last-checked date. Where a competitor doesn’t publish rates, we say “Rates not published” — we never invent rates.

The evidence can’t support a recommendation for that size — for example, no competitor rates to build an index from. We would rather say so than guess. Add the missing input and the recommendation appears.

No — and you should distrust anyone who guarantees that. Recommendations are guidance grounded in published pricing research, not promises about your occupancy or revenue.

Yes, whichever CRM you run. One-click automatic pull is live for Stora, with more on the way. Any other system connects through the push API or a CSV/Excel upload: same pipeline, same recommendations, from day one.

Prorize is an enterprise revenue-management service with onboarding projects and analyst involvement. StorIQ is self-serve software at a flat monthly price: no implementation fees, no sales calls, no waiting weeks. Connect your data and see recommendations the same day.

Manual pricing leans on gut feel and stale comps. StorIQ applies fourteen published pricing rules to every size, tracks competitors from their official sites automatically, and shows the reasoning behind each suggestion. You still make the final call, but it is an informed one.

Invited team members see the same dashboard and recommendations you do. Only the account owner manages billing, team invites, and API keys. Invites go to your company email domain only, and you can remove members anytime.

StorIQ is a web app that works in your phone or tablet browser; there is no separate app to install. The dashboard, recommendations, and push pages are all usable on smaller screens.

Dashboard → Facilities → Add facility. Enter the name, address, and website. Then either connect your CRM, push data via the API, or upload a CSV — recommendations appear once we have rates and occupancy.

Facilities → pick a facility → Upload. Columns: size, tier, street_rate, occupancy_pct, move_ins_mtd (a template is downloadable on the upload page). For competitor rates use: competitor_name, size, rate, promo, observed_at, source_url.

Create an API key under Dashboard → API keys (shown once — store it safely). Push nightly data to POST /api/v1/sync with your facility identifier and a dated payload. It is an idempotent upsert keyed on facility + date, so re-sending a date updates instead of duplicating.

Open a facility and click Recommendations → Generate. We apply the fourteen pricing rules to every unit size and show the reasoning. Regenerate after each new upload or sync. Every run is saved with its inputs, and the "what changed and why" log compares runs.

Upload them by CSV (competitor_name, size, rate, promo, observed_at, source_url) or push via the API. Your manual entries are never overwritten by automatic tracking. You can also suggest a missing competitor from the facility page.

Include active promos in your nightly sync payload (name + depth_pct). The engine applies the promo-depth rule: deep promos are for acquiring first-time move-ins, never for the in-place base.

Facilities, rates, and recommendations can be exported from the dashboard anytime. Your data is yours.

CRM credentials are AES-encrypted, API keys are hashed and revocable, all queries are parameterized, sessions are HTTP-only, and every company’s data is strictly isolated. Connects, pulls, and key changes are audit-logged.

You do. Export facilities, rates, and recommendations anytime from your dashboard; we delete everything on request after cancellation.

No. Data is shared only with subprocessors needed to run the service (hosting, Stripe for payments, email delivery you opt into).

Why: it is your morning glance — the one page that tells you what needs you today instead of making you hunt through tabs. How: open Dashboard → Overview. The "Needs attention" panel lists risk flags, competitor moves, and rent increases ready to review — click any item to jump straight to it. Below that, each facility card shows occupancy, move-ins vs target, and how fresh your data is. New accounts see labeled sample data until real data arrives.

Why: this is the core of StorIQ — a concrete suggested rate for every unit size, so you never price on gut feel. How: open a facility → Recommendations. Each size shows your current rate, the suggested rate, and the action (raise, hold, lower). Click "Engine reasoning" under any size to see exactly why — which rules fired and what data drove them. Nothing is ever applied automatically; you decide, then update your own system.

Why: you can only price confidently if you know what the building down the road charges — this tab is your live market board. How: it lists every tracked competitor near the facility with rates by size, promos, distances, and source links, nearest first. Green means below your rate, red means above. From here you can trigger a manual refresh, suggest a missing competitor, or override a rate you know is wrong.

Why: markets move — a competitor can change rates or launch a promo any day, and recommendations are only as fresh as the data behind them. How: on the Competitor tracker tab, click Refresh to re-research every tracked competitor right now from their official websites. You get 8 refreshes per facility per rolling 24 hours (the remaining count is shown), plus automatic weekly refreshes in the background. Your manual overrides are never touched by a refresh.

Why: our discovery finds most nearby competitors, but you know your market best — if someone is missing, tell us and we will track them. How: on the Competitor tracker tab, fill in "Suggest a competitor" with their name and website (address optional) and hit Suggest. They join the tracking list and get researched on the next refresh.

Why: sometimes you know a competitor’s real rate better than our research does — you called them, saw their sign, or our capture went stale. An override lets your knowledge win. How: on the Competitor tracker tab, under "Override a rate", pick the competitor, enter the size (e.g. 10x10) and the correct monthly rate, then Save override. It is marked "your override", feeds your recommendations, and automatic refreshes will never overwrite it. Use it when you are confident; otherwise let automatic tracking do its job.

Why: StorIQ needs your rates and occupancy to make recommendations — pick whichever pipe fits your operation. How: three options on Dashboard → Data sources. **CRM connection** (easiest if yours is supported): we pull nightly, zero ongoing work. **API push**: your system sends data to us nightly — best if you have a developer. **CSV upload**: the manual route — download the template, fill in size, tier, street_rate, occupancy_pct, move_ins_mtd, and total_units (total_units powers the Demand report), and upload per facility. To include outdoor parking, mailboxes, or office suites, add them as rows with "parking", "mailbox", or "office" in the size (e.g. "Outdoor parking 10x20") and switch them on under facility settings. All three feed the same engine, and you can mix them.

Why: an API key is the password your own systems use to send data to StorIQ — it keeps the pipe secure and attributable. How: Dashboard → API keys → create one per integration (e.g. one for your CRM sync). The key is shown once — store it safely, because we only keep a hash. Keys are revocable anytime, and every push is idempotent: re-sending the same date updates instead of duplicating.

Why: instead of checking StorIQ for new recommendations, webhooks let StorIQ tap your system on the shoulder the moment they are ready. How: Dashboard → Webhooks → give us a URL in your own app. Every time fresh recommendations generate, we POST the details there, signed so you can verify it is really us. Common uses: auto-updating website rates or pinging your team in Slack. Failed deliveries retry automatically.

Why: you should not have to log in to stay on top of your market — the digest brings the week to your inbox every Monday. How: it assembles risk flags, competitor moves, notable rate gaps, and rent-increase suggestions per facility, plus a seasonal advisory. Toggle it on Dashboard → Digest, where you can also preview the latest issue. It is built only from your real data — never fabricated — and a quiet week honestly says so.

Why: with several facilities, you need the portfolio view — which buildings need you, ranked, before you drill into any one of them. How: Dashboard → Portfolio. It rolls every facility into one table: occupancy, move-in pace vs target, promo pressure, and market positioning, with risk flags (low occupancy, missed targets, above-market pricing, heavy promos) calling out exactly what to look at. Click a facility to jump to its detail page.

Why: street rates get all the attention, but raising rents on existing tenants is often the bigger lever — done carefully. How: Dashboard → Rent increases. StorIQ suggests guarded per-size increases only when tenant-rent data exists and the last increase was 6+ months ago, capped so cumulative increases never exceed 30%. Batch suggestions into a campaign, apply them in your own property-management system (StorIQ never applies anything itself), then come back and measure what actually happened to retention and revenue.

Why: a recommendation is only interesting if you know what it is worth — this tab translates rate moves into dollars. How: on a facility’s Recommendations page, open the Revenue tab. It estimates the monthly revenue upside of following the suggestions, so you can prioritize the sizes that move the needle and ignore the ones that do not.

Why: discounts and tier structure quietly decide whether your pricing actually works — this tab keeps both honest. How: two parts. **Promo pressure** scores how heavily competitors are discounting (0–100), so you can tell a real price war from noise. **Good-Better-Best tiers** analyzes each size’s tier ladder and flags step-ups worth reviewing — suggestions only, framed as add-ons, never auto-applied.

Why: you should never take a pricing recommendation on faith — this tab shows the engine’s homework. How: on the Recommendations page, open the Engine tab (or "Engine reasoning" under any single size). It lists which of the fourteen pricing rules fired, what data each one saw, and how they combined into the suggestion. If a recommendation ever looks wrong, this is where you find out why.

Why: pricing is a movie, not a snapshot — history shows what you were told, what you did, and what happened. How: on the Recommendations page, the History tab lists past recommendation runs with their inputs, plus a "what changed and why" comparison between runs. Pair it with rate-change outcomes on the facility page to see whether past moves helped or hurt move-ins.

Why: "are we expensive?" is the wrong question — the right one is where you sit inside the market distribution. How: on the facility page, the Rate gap section places your street rate per size into the competitor distribution as a percentile, with the p25–p75 band and your gap vs the median. Sizes with fewer than 3 competitor rates show nothing rather than a guess.

Why: storage demand breathes with the seasons — knowing whether you are in a peak or soft month changes how aggressive to be. How: on the facility page, Seasonality shows a demand index per month built from your historical move-in pace (100 = average). 115+ reads as peak season (consider holding rates); 85 or below reads as soft (promo-friendly). It describes the past only — it never predicts, and it never changes the engine’s guidance.

Why: after you change a rate, you deserve to know what actually happened — not a guess, your own numbers. How: on the facility page, Rate change outcomes compares move-in velocity and occupancy in the 30 days before vs after each detected rate change, with a plain-English verdict. Treat it as correlation, not proof — move-ins move for many reasons — but it is the honest record of your pricing decisions.

Why: pricing works best when the people running the buildings see the same numbers you do. How: Dashboard → Team (owners only). Enter a colleague’s work email — it must match your company’s email domain — and they get a single-use invite link valid 72 hours; accepting proves they own that email. Seats follow your plan (Starter 3, Growth 10, Scale 25). You can revoke invites and remove members anytime.

Why: the fastest way to understand StorIQ is to see a full report before connecting anything. How: Dashboard → Demo. It is a fictional facility with fictional competitors, fully interactive — ten report sections (recommendations, market view, demand, revenue forecast, push rates, scheduled rate changes, stale sizes, weekly digest, and more) plus charts and a market-radius slider you can drag to watch the numbers recompute. Nothing in it is real, and nothing you do there affects your account.

Why: this is mission control for every pipe feeding your account — see them all in one place. How: Dashboard → Data sources shows your three options (push API, CSV upload, connected CRM), which are active, recent syncs with per-run stats, and pull frequency controls. If a sync ever looks wrong, the quarantine count on this page tells you rows were held back instead of silently poisoning your recommendations.

Why: recommendations tell you what to charge — the demand report tells you why the market will (or will not) pay it. It shows, per unit size, how many units sit un-rented, move-in velocity, turnover signals, and days of supply, with each size labeled Hot, Cold, Cycling, or Steady. How: open a facility → Demand. Sizes at full occupancy get a never-vacant callout, and every size gets a one-line plain-English read. Outdoor parking, mailboxes, and office suites appear when you opt them in under facility settings.

Why: recommendations only make money once they leave StorIQ — the push page turns your approved rates into a finished sheet you can drop straight into your CRM. How: open a facility → Push rates. Review the dry-run preview (current street rate vs. suggested rate, per size), edit any rate, tick the sizes you approve, and confirm — nothing moves without your explicit approval. You get a one-tap copy sheet (no retyping numbers) plus a full audit trail of every push. One honest note: most storage CRMs don’t expose a street-rate write API, so for those systems this stays a copy sheet rather than an automatic write — StorIQ never changes rates inside your systems by itself. Exception: Stora push is live. For Stora-connected facilities, approved rates push directly to Stora with one click after the dry-run preview. If your Stora account was connected before the write permission was granted and a push fails with a 403 error, reconnect it from Dashboard → Data sources and approve the updated permissions.

Why: a recommendation is only interesting if you know what it is worth — the forecast puts a dollar figure on following the engine’s advice. How: open a facility and find the Revenue forecast card ("money left on the table"). It projects monthly and annualized revenue at your current rates versus the recommended rates, per size, using your real occupied unit counts. Sizes without enough data are left out of the totals rather than guessed at. Start with the sizes showing the biggest upside.

Why: the right move is not always right now — sometimes a rate should change on a specific date and you should not have to remember it. How: open a facility → Rate changes → "Schedule a rate change". Pick the size, enter the new rate and the date, and save. StorIQ lists upcoming changes (edit or cancel anytime), reminds you by email when one comes due, and applies it to your StorIQ rate book with one click on the day. Applying a due change feeds straight into Push rates.

Why: a size that has sat vacant for months is quietly bleeding revenue — it needs aggressive pricing, not patience. How: open a facility and look for the "Stale sizes" card. StorIQ flags any size with at least one vacant unit for 90 straight days (from daily snapshots — a missing day of data never counts as vacancy) and suggests guardrailed clearance pricing: never below 70% of street rate, never $0, promo depth capped. Advisory only — you decide whether to act.

Go to Dashboard → Data sources and click "Connect with Stora". You approve access inside Stora itself (we never ask for your Stora password), then StorIQ pulls your sites, unit types, units, street rates, occupancy, and tenant rents. It takes a couple of minutes.

Sites, unit types with street rates, individual units with occupancy status, and tenant rents (average rent and tenant count per unit type). That is everything the engine needs for occupancy, positioning, and recommendations. Pulls are read-only.

Nightly by default (every 24 hours), adjustable per account from the Data sources page. You can also trigger a manual pull anytime from the same page.

No. Access tokens refresh automatically in the background. You only need to act if Stora revokes access or permissions change, in which case you will see a clear reconnect prompt on the Data sources page.

Stora rejected our access token, which happens when permissions change on the Stora side or the grant expires. Reconnecting re-authorizes StorIQ with the current permissions. Your synced data stays put; only the connection is refreshed.

Open a facility → Push rates. Review the dry-run preview showing current vs. suggested rates, edit anything you want, tick the sizes you approve, and confirm. Approved rates write directly to Stora as the new base price per unit type. Nothing moves without your explicit approval.

Each approved rate updates that unit type's base price in Stora through the Stora Public API. Every push is recorded in your audit trail with the old rate, new rate, size, and timestamp, so you always have a record of what changed and when.

There is no one-click undo, but the fix is simple: push the previous rate again from the Push rates page, or change the base price directly in Stora. Your audit trail shows exactly what was pushed so you can restore it precisely.

Syncing stops immediately and we revoke our access token with Stora. Your already-synced data, recommendations, and history stay in StorIQ. Reconnect anytime from Dashboard → Data sources to resume.

Read access to your sites, unit types, units, and subscriptions (for tenant rents), plus write access to unit types so approved rates can be pushed back. You approve each permission inside Stora during the connect flow.

Find StorIQ.io in the Stora App Marketplace under Applications. Installing from the marketplace starts the same connect flow as the Data sources page.

Trigger a manual pull from Dashboard → Data sources. If the data is still stale after a successful pull, the rates likely have not been updated on the Stora side yet. The per-run notes on the Data sources page show exactly what each sync fetched.

Check your columns match the template exactly: size, tier, street_rate, occupancy_pct, move_ins_mtd, total_units. Download a fresh template from the upload page (Facilities → pick a facility → Upload) and compare it against your file's header row.

Exactly these headers: size, tier, street_rate, occupancy_pct, move_ins_mtd, total_units. Example row: 10x10,Regular,189,94,6,10. Extra columns are ignored, but missing or misspelled headers will fail the upload.

Use these headers: competitor_name, size, rate, promo, observed_at, source_url. Example: Acme Storage,5x5,95,,2026-09-30,https://acmestorage.com/rates. Leave promo empty when there is none.

Rows that fail validation are quarantined instead of imported, so bad data never poisons your recommendations. Check the quarantine count on Dashboard → Data sources, fix the flagged rows (usually a bad rate, an unknown size label, or a missing field), and re-upload.

CSV or .xlsx both work. Save as UTF-8 to avoid garbled characters, keep headers in the first row, and put data on the first worksheet if you use Excel. For very large files, split them by facility and upload one at a time.

Double-check your email spelling and password, then use the "Forgot password" link on the login page for a reset link (single-use, expires in one hour). If you signed up recently but never verified, logging in will resume the verification step instead.

Check your spam folder first, then go back to the /verify page and request a fresh code with the resend option. Codes expire, so use the newest one. If nothing arrives after a few tries, contact us from the contact page.

A blank dashboard almost always means no data has arrived yet. Connect your Stora account, push via the API, or upload a CSV from Facilities → Upload, then regenerate recommendations. New accounts show labeled sample data until your first real sync lands.

The engine will not guess when evidence is thin, usually because competitor rates are missing for that size. Add the missing input: upload competitor rates by CSV, trigger a manual competitor refresh, or connect Stora so occupancy and rates flow in automatically. The recommendation appears as soon as the data supports it.

A 403 means Stora rejected our access token, usually because permissions changed on the Stora side. Reconnect from Dashboard → Data sources: disconnect the Stora account and connect it again, approving all requested permissions. Your existing data is untouched.

Check Dashboard → Data sources for the last successful sync time and any error notes. Syncs run nightly by default; if the last sync is old or shows errors, try a manual pull from the same page, and reconnect the account if it keeps failing.

The push needs the write permission, which Stora grants separately from read access. If your account was connected before that permission existed, reconnect from Dashboard → Data sources and approve the updated permissions, then retry the push.

Your API key is missing, wrong, or revoked. Send it as an Authorization: Bearer header. Keys are shown only once at creation, so if you lost it, revoke the old one and create a new key under Dashboard → API keys.

The payload shape is wrong. Check that your JSON includes the facility identifier and a dated payload matching the documented schema. Pushes are idempotent upserts keyed on facility plus date, so re-sending a corrected payload for the same date safely overwrites the bad one.

No. Every push is an idempotent upsert keyed on facility plus date, so re-sending the same date updates the existing record instead of duplicating it. Re-send freely if you need to correct data.

Automatic discovery finds most nearby competitors, but not all. Suggest the missing one from the Competitor tracker tab with their name and website, and they will be researched on the next refresh.

Use "Override a rate" on the Competitor tracker tab: pick the competitor, enter the size and the correct monthly rate, and save. Your override is marked as yours, feeds your recommendations, and automatic refreshes will never overwrite it.

You get 8 manual refreshes per facility per rolling 24 hours. Wait for the window to reset, or rely on the automatic weekly refreshes that run in the background. The remaining count is shown on the Competitor tracker tab.

Update your card on the billing page; Stripe retries automatically and we email you about it. Your access continues during the retry window. If payment ultimately fails, the subscription pauses until billing is updated, but your data is never deleted over a failed payment.

Stripe emails you a payment receipt from receipts@storiq.io after every charge. The billing page shows your plan, status, and billing cycle but does not list past invoices; your emailed receipts are the record.

Plan changes apply when Stripe confirms payment via webhook, usually within a minute or two. Refresh the billing page; if it still shows the old plan after a few minutes, contact us from the contact page with your account email and we will sort it out.

Check your spam folder and make sure storiq.io senders are not blocked. Verification codes come from the signup flow (resend from /verify), the weekly digest only sends if enabled under Dashboard → Digest, and rate-change reminders only fire for scheduled changes you created.

Try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R) and check your connection. If a specific facility page hangs, it is usually still crunching a large recommendation run; wait a minute and reload. Persistent slowness across pages is worth reporting via the contact page.

Message us from the contact page on storiq.io. Include your account email and, if it is a data issue, the facility name so we can look straight at the right records.

Scheduled changes never apply themselves; when one comes due we email you a reminder and you apply it with one click from the Rate changes page, which then feeds into Push rates. Check the Rate changes list to confirm the entry is still there and the date has not passed unnoticed.